Legal

Who we are

This website is operated by ARXLII Ltd trading as North Focus.

When this policy says “North Focus”, “we”, “us” or “our”, it means ARXLII Ltd trading as North Focus.

We are based near Glasgow, Scotland and work primarily with organisations across the UK, while also supporting clients internationally where appropriate.

What personal information we collect

We keep the information we collect to the minimum needed to operate our business and provide our services.

Depending on how you interact with North Focus, we may collect the following categories of information.

Contact information

This may include your name, email address, telephone number, and other contact details where you choose to provide them.

Business information

This may include information about your organisation, your role, operational challenges, project information, goals, and other business information you choose to share with us.

Communications

This includes information contained in emails, Microsoft Bookings appointments, meeting notes, correspondence, and other communications with North Focus.

Website usage information

If you choose to accept analytics cookies, we use Google Analytics 4 to understand how people use the website.

This may include information such as:

• pages visited;
• navigation through the site;
• approximate location;
• browser and device information;
• referral source;
• time spent on pages.

This information helps us understand how the website is being used and where it can be improved.

Google Analytics only operates if you choose to accept analytics cookies.

Why we use personal information

We use personal information to:

• manage enquiries and bookings;
• prepare for and manage conversations, engagements, and ongoing client relationships;
• understand whether North Focus may be able to help;
• deliver consultancy services;
• improve the website;
• manage business records;
• meet legal, tax, accounting, and regulatory obligations.

Our lawful bases

We process personal information under the following lawful bases.

Legitimate interests

To respond to enquiries, manage business relationships, provide consultancy services, and understand whether North Focus may be able to help.

Consent

For analytics cookies used by Google Analytics 4.

You may accept or reject analytics cookies when you visit the website.

Contract

Where processing is necessary to enter into or perform a contract for consultancy services.

Legal obligation

Where we are required to retain information to meet legal, tax, accounting, or regulatory obligations.

Who we share information with

We only share personal information where necessary to operate the website, provide our services, or meet legal obligations.

Our service providers include:

• Microsoft 365 and Microsoft Bookings;
• Google Analytics 4;
• Cloudflare.

These providers may process information on our behalf.

We do not sell personal information.

International transfers

Some of the service providers we use may process information outside the United Kingdom.

Where this happens, appropriate safeguards are used in accordance with UK data protection law.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include retaining information:

• while managing enquiries and bookings;
• during client engagements;
• for a reasonable period afterwards where appropriate;
• where required to meet legal, tax, accounting, or regulatory obligations.

Analytics information is retained in accordance with the retention settings configured within Google Analytics.

When information is no longer required, it is deleted or anonymised where reasonably practicable.

Your rights

You have rights under UK data protection law, including the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of information;
• object to certain processing;
• request restriction of processing;
• withdraw consent where processing relies on consent;
• complain to the Information Commissioner’s Office.

To exercise your rights, contact hello@northfocus.net.

If you are unhappy with how your personal information has been handled, you also have the right to complain to the Information Commissioner’s Office.

Changes to this policy

We may update this policy from time to time.

The latest version will always be published on this page.

Last reviewed: 30 June 2026

What cookies are

Cookies are small files placed on your device by websites. They help websites work, remember choices, or understand how people use a site.

How North Focus uses cookies

North Focus uses a small number of cookies and similar technologies.

We use:

• essential technologies needed to operate and protect the website;
• analytics cookies, if you accept them.

Essential cookies and similar technologies

Some technologies are needed for the website to work properly, stay secure, and load reliably.

These may be provided by Cloudflare.

You cannot opt out of technologies that are strictly necessary for the website to function.

Analytics cookies

We use Google Analytics 4 to understand how people use the website.

Google Analytics helps us understand:

• which pages people visit;
• how visitors move through the site;
• whether visitors return;
• what devices and browsers are used;
• which parts of the site may need improvement.

Analytics cookies are optional. Google Analytics only runs if you choose to accept analytics cookies.

Managing your choice

When you first visit the website, you are given the option to accept or reject analytics cookies.

If you reject analytics cookies, Google Analytics does not run.

If you change your mind, you can update your cookie choice from the website.

You can also control cookies through your browser settings.

Cookie settings

Who operates this website

This website is operated by ARXLII Ltd trading as North Focus.

By using this website, you agree to these terms.

Website content

The content on this website is provided for general information only.

It explains how North Focus approaches operational complexity, business growth, and organisational improvement.

Nothing on this website constitutes legal, financial, tax, accounting, or other professional advice.

You should not rely on website content as advice specific to your organisation.

Accuracy

We aim to keep the information on this website accurate and up to date.

However, we do not guarantee that all content will always be complete, current, or free from error.

We may update, change, or remove content at any time.

Intellectual property

Unless stated otherwise, all content, copy, graphics, design, structure, and other material on this website belongs to ARXLII Ltd trading as North Focus.

You may view and use the website for your own internal business purposes.

You must not reproduce, publish, or commercially use website content without our written permission.

External links

This website may include links to third-party websites or services, including Microsoft Bookings.

We are not responsible for the content, security, privacy practices, or availability of third-party websites.

Limitation of liability

To the fullest extent permitted by law, North Focus shall not be liable for any loss or damage arising from the use of this website or reliance on its content.

Nothing in these terms excludes liability where it would be unlawful to do so.

Governing law

These terms are governed by the laws of Scotland.

The Scottish courts shall have exclusive jurisdiction over any dispute relating to these terms or use of this website.

The site has been designed to support:

• clear headings;
• readable typography;
• keyboard navigation;
• visible focus states;
• responsive layouts;
• meaningful page structure.

If you experience difficulty accessing any part of the website, please contact hello@northfocus.net.

We will do what we reasonably can to provide the information in another format or improve the issue.